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0http://confluence.pat.it/confluence/display/HDA10ITA/HelpdeskAdvanced
1http://confluence.pat.it/confluence/display/HDA10ITA/HelpdeskAdvanced
2http://confluence.pat.it/confluence/display/HDA10ITA/HelpdeskAdvanced

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Suggerimenti


Prima di creare un nuovo ticket mediante Customer Portal è consigliabile verificare che l’eventuale problema che vogliamo segnalare non sia già stato affrontato e riportato delle FAQ (visibili nella parte destra della schermata “Catalogo servizi”). Nel portale infatti potrebbero essere già configurate delle risposte frequenti

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News 10/05/19


HDA10 - Project Management

Build 10.0.169 

New feature introduced in HDA10 starting from Build 10.0.169 concerns project management; the correct use of the function requires the activation of the licensed projects module. Read More

 

 

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HelpdeskAdvanced Overview


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Per cominciare


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Service Management


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Configuration Management


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Configurazione SLA Avanzati


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Funzionalità Core


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Self Service


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Integrazione Engagent - Customer Portal


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WSC4


WSC4 Overview

WSC4 Advanced

Integrazione WSC4 - HelpdeskAdvanced

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